30 minutes on hold and another 15 with customer service and I now have the international plan set up, but of course it doesn’t take effect for 48 hours. And that doesn’t count the times I started this task but had to do other things before I got through the interminable hold.
Note to phone companies worldwide: BT needs competitors!
Well they do have competition – many of the big broadband companies provide real phone service (i.e. not just voip), as do Sky. But my biggest tip is Jajah, who are often cheaper than the alternatives, and easy to setup.